-- privacy policy

Terms used in this privacy policy shall have the meanings given on the TERMS AND CONDITIONS PAGE, unless otherwise expressly defined in this document.

This privacy policy may be provided in multiple languages. In case of any discrepancies or inconsistencies between translations, the English version shall prevail.

The provider reserves the right to update or modify this privacy policy from time to time. Any changes will be published on this page.

The customer is responsible for reviewing this privacy policy periodically.

What does this privacy policy cover?

This privacy policy covers the processing of information that we collect when you access or use our websites or services, or engage with us in any way. We collect various types of information, including information that identifies you as an individual further as personal information, as further explained below.

What information does SILKIE collect?

The information you provide to us.

When you use our website to place an order, upload, install, and log into our extensions, we collect personal information that you provide to us. This can include your name, address, email address, company name, job title, phone number, information about what operating system you use, the number of employees in the company, if relevant.

Information we automatically collect

When you use our website, we collect information using cookies and other similar technologies, which may involve saving cookies to users' computers. We gather specific information related to your device, such as your device's IP address, the referring website, the pages your device visited, and the time your device visited our website.

How do we use the information?

We use the information we collect via our website for a range of reasons including:

• creating contact and company records in our CRM system;
• providing, ensuring, and maintaining the best user experience for our clients;
• processing and completing transactions, as well as sending related information such as transaction confirmations and invoices;
• managing the use of our services by clients, such as responding to inquiries and comments, and providing customer service and support;
• investigating and preventing fraudulent activities, unauthorized access to our services, and other unlawful actions.
• for any other purposes that we notify clients about.

We use the information collected through our website:

• to facilitate a subscription purchase;
• to enhance the content of our web pages, for example, directing visitors to relevant product information;
• to customize the content of our web pages for different visitors;
• to provide us with information, such as visit statistics, using tools like Google Analytics.

We may also use the information you provide to us through our website for electronic communication with you, including via email, regarding products, offers, promotions that we believe may be of interest to you, or for sending our newsletter. You can always opt out of such communications at any time.

If you have purchased a subscription from SILKIE and subscribed to receive marketing communications, we may contact you via email to invite you to leave feedback on any services and/or products you have received from us. This is done with the purpose of gathering your opinions and improving our services/products.

SILKIE may also use such reviews in other advertising materials and mass media for promotional and advertising purposes.

Where will your personal information about you be stored?

The information you provide to us will be transferred to and stored by SILKIE, either via email or on a server. By providing such information, you agree to the aforementioned transfer and storage.

Customers should be aware that certain personal information is used by SILKIE'S servers/websites to provide access to software services on the sites, such as subscription requests for services. This information is taken from the central customer database stored by SILKIE.

How do we share and disclose information to third parties?

SILKIE does not sell your personal information to third parties for marketing purposes.

We may process your personal information for the legitimate interests of our business, such as direct marketing, data analytics, and/or improving/modifying/enhancing our website and user experience.

In certain cases, we may be obligated to disclose your personal information in response to lawful requests from public authorities, such as the Police or security services.

Legitimate interests

Legitimate Interests means the interests of our company in conducting and managing our business so that we can provide you with the best services/products and the safest experience. For example, we are interested in ensuring that our marketing is relevant to you, so we may process your information to send you marketing materials that align with your interests. This may also apply to processing that serves your interests. For instance, we may process your information to protect you from fraud when conducting transactions on our website, as well as to ensure the security of our website and systems.

When we process your personal information in our legitimate interests, we always consider and balance any potential impact on you, both positive and negative, as well as your rights in accordance with data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal information for actions where our interests override the impact on you unless we have your consent or it is otherwise required or permitted by law.

If you have any concerns, you have the right to object to processing based on our legitimate interests.

Is personal information about me secure?

We use appropriate technical, organizational, and administrative security measures to protect any information we store from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized access or use, hardware or software failure, and other factors may jeopardize user information security at any time.

Warning: data in transmission

While we take reasonable steps to protect your personal information from unauthorized access, it should be understood that email and other electronic transmissions are not secure. Therefore, neither SILKIE nor its associates guarantee that any transmission will not be intercepted and/or read by an unauthorized party.

What choices do I have?

You can send us an email at SUPPORT@SILKIE.TECH, specifying the information you would like to correct.

If you want us to delete all personal or other information about you that has been submitted through this website and is stored on the SILKIE server, let us know via email, providing your details.

Please note that requests for the deletion of information related to subscriptions will result in the removal of product services and the termination of subsequent product subscriptions. SILKIE will retain only necessary information in accordance with all legislative requirements.

What information does the SILKIE submit when requesting updates, and other direct website-based service links?

• the name of the SILKIE software product and the version number making the request;
• what operating system is installed;
• the main version number of the graphics software;
• the source of the request.

Linked websites

For your convenience, our website may contain hyperlinks leading to other websites further as linked websites. We are not responsible for the privacy practices of any linked websites, and this privacy policy does not apply to them. linked websites may collect information in addition to what we collect on the website. We do not endorse any of these linked websites, the services or products described or offered on such linked websites, or the content posted on linked websites. We recommend that you locate and read the privacy policy of each linked website you visit to understand how information collected about you is used and protected.

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policy, please send a message to SUPPORT@SILKIE.TECH.

Account deletion request

Please be aware that requests for the deletion of information related to subscriptions will result in the removal of product services and the termination of subsequent product subscriptions. This action cannot be undone.