-- refund policy

This refund policy describes the conditions under which refunds may be issued for hosted services provided by the provider.

Payments for hosted services are processed by Paddle.com Market Limited or its affiliates ("Paddle"), acting as merchant of record Paddle. Merchant of record Paddle handles billing, payment processing, and applicable taxes.

Terms used in this refund policy shall have the meanings given on the TERMS AND CONDITIONS PAGE, unless otherwise expressly defined in this document.

This refund policy may be provided in multiple languages. In case of any discrepancies or inconsistencies between translations, the English version shall prevail.

The provider reserves the right to update or modify this refund policy from time to time. Any changes will be published on this page.

The customer is responsible for reviewing this refund policy periodically.

General Policy

Unless required by applicable law, subscription fees are generally non-refundable for subscription periods that have already started.

Eligible Refund Cases

Refunds may be granted in the following circumstances:

• a subscription payment was made for a period that has not yet started after the cancellation date;
• a technical billing error occurred and it is confirmed that the customer did not receive access to the purchased services.

Refund Requests

The customer may request a refund by contacting SUPPORT@SILKIE.TECH. Refund requests are typically reviewed within three business days.

Processing of Refunds

Approved refunds may be processed by the provider and/or merchant of record Paddle. Refunds will be issued to the original payment method where possible and in accordance with Paddle's policies and applicable law.

Chargebacks

The customer are encouraged to contact SUPPORT@SILKIE.TECH before initiating a chargeback in order to resolve the issue.

If the customer initiates a chargeback through their payment provider, merchant of record Paddle will handle the dispute process.